• Skip to primary navigation
  • Skip to main content
  • Skip to footer
  • Who we are
    • Our values
    • Our story
    • Our clients
    • Our world presence
  • What we do
    • Solutions
    • Content services platforms
      • What is CSP?
      • Solution Enablement Toolkit (SET) for CSP
      • Nuxeo systems integrator
      • Meet our Nuxeo developers
      • Content Services Platforms resources
    • Robotic process automation
      • What is RPA
      • Solution Enablement Toolkit (SET)
      • Automation center of excellence
      • Journey to intelligent automation
    • Adobe Experience Cloud
    • SharePoint services
      • Microsoft 365 automation
      • Solution Enablement Toolkit (SET) for SharePoint
    • Collaboration & Web CMS
    • Services
    • Accessibility compliance
      • Accessibility development & design
      • Accessibility testing
      • Accessibility training & learning
      • Accessibility file & document remediation
      • Accessibility resources
    • Cloud & application development
    • Data & analytics
    • Support services
  • How we do it
    • Getting started
    • Governance model
    • Project management office
    • QA Framework
    • Insights
    • Case studies
    • Events & community
  • Careers
iSoftStone – IT Services, Software Consulting, Accessibility Consulting

iSoftStone - IT Services, Software Consulting, Accessibility Consulting

A step above: We help you reach the next level in digital transformation

  • Who we are
    • Our values
    • Our story
    • Our clients
    • Our world presence
  • What we do
    • Solutions
    • Content services platforms
      • What is CSP?
      • Solution Enablement Toolkit (SET) for CSP
      • Nuxeo systems integrator
      • Meet our Nuxeo developers
      • Content Services Platforms resources
    • Robotic process automation
      • What is RPA
      • Solution Enablement Toolkit (SET)
      • Automation center of excellence
      • Journey to intelligent automation
    • Adobe Experience Cloud
    • SharePoint services
      • Microsoft 365 automation
      • Solution Enablement Toolkit (SET) for SharePoint
    • Collaboration & Web CMS
    • Services
    • Accessibility compliance
      • Accessibility development & design
      • Accessibility testing
      • Accessibility training & learning
      • Accessibility file & document remediation
      • Accessibility resources
    • Cloud & application development
    • Data & analytics
    • Support services
  • How we do it
    • Getting started
    • Governance model
    • Project management office
    • QA Framework
    • Insights
    • Case studies
    • Events & community
  • Careers

Luxury retailer RPA journey initiation

Automation implementation for Fortune 500 house luxury retailer's application managed services.

Home ‣ Case Studies ‣ Luxury retailer RPA journey initiation

April 7, 2020 by bhamilton1000

The challenge

For the past few years, our customer outsourced application managed services (AMS) for several supply chain systems.

Aligned with corporate objectives, the customer expects to reduce operational cost, grow and scale their business, and improve customer experience.

Specifically, and to initiate their journey, the customer desires to further reduce its outsourced AMS costs with RPA.

The solution

Partnering with our customer, we automated manual business processes to generate an expected annual reduction of about 2 full-time equivalent employees (FTE).

We operationalized the initial automations in about 3 months, which enabled our customer to realize initial benefits quickly. In an additional 6 months, we completed the remaining automations and improvements for the customer to actualize the full benefits.

Key impacts
RPA improves business performance for banking, financial services, and insurance enterprises

Generated an expected annual cost reduction of $200,000

Key technology stack
logo-aws
Our process

Accelerating our customer’s RPA journey and realizing some quick wins was possible with our Solution Enablement Toolkit (SET).

To initiate the customer’s RPA journey, we focused on automating AMS for about 25 use cases pertaining to specific supply chain systems. The use cases covered master data management and IT services for these systems.

For example, we automated the creation and updates to product master data (key function for a retailer) for several brands, and various IT services such as user account management, application integration logs, and application support issues reporting.

We are hosting and maintaining the RPA solution in our own Amazon Web Services (AWS) cloud environment, which further accelerated the RPA journey for the customer.

To enable the customer to grow and scale its RPA operations, and to leverage its investment in automation, we are advising the customer on the creation of an automation center of excellence (COE).

Case Studies RPA Automation

Footer

Get in touch

  • info@isoftstone.com
  • +1 425-216-6300
CONTACT US

iSoftStone

  • North America Headquarters
    5808 Lake Washington Blvd.
    Suite 201
    Kirkland, WA 98033
    USA


    New York
    777 Westchester Avenue
    Suite 101
    White Plains, NY 10604
    USA

Our other channels

Twitter LinkedIn Instagram YouTube Channel

Navigation

Who we are
  • Our values
  • Our story
  • Our clients
  • Our world presence
What we do
  • Content services platform
  • Robotic process automation
  • Adobe Experience Cloud
  • SharePoint services
  • Collaboration & Web CMS
  • Accessibility compliance
  • Cloud & application development
  • Data & analytics
  • Support services
How we do it
  • Getting started
  • Governance model
  • Project management office
  • QA framework
  • Insights
  • Case studies
  • Events & community
Careers
Locations
Privacy
Our Social Responsibilty

Copyright © 2005–2022 iSoftStone, Inc. All rights reserved.

We are using cookies to give you the best experience on our web site.

You can find out more about which cookies we are using or switch them off in settings.

Privacy Overview
iSoftStone - IT Services, Software Consulting, Accessibility Consulting

This web site uses cookies so that we can provide you with the best user experience possible. Cookie information is stored on your computer by your browser and performs functions such as recognizing your browser when you return to our web site and helping our web team to understand which sections of the web site you find most interesting and useful.

Strictly Necessary Cookies

Strictly necessary cookies should be enabled at all times so that we can save your preferences for cookie settings.

If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this web site you will need to enable or disable cookies again.

Google Analytics

This web site uses Google Analytics to collect anonymous information such as the number of visitors to the web site and the most popular pages. Keeping this cookie enabled helps us improve our web site.

Please enable strictly necessary cookies first so that we can save your preferences!

Cookie Policy

More information about this web site's use of cookies can be found in the Privacy Policy.