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Support services that drive operational excellence

Our unique support services include application support, knowledge base development, and business user trainings.

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What differentiates us?

Sometimes your application support needs more than ticket response and routine tasks. Our support services provide you with business operation continuity, efficiency, and continuous improvements.


Our optimized service delivery can easily scale up to meet new demands and extend support service to consulting, QA, and business automation.


We operate seamlessly across applications and teams, driving quick resolutions and bringing efficiency to your business.


Our onshore and offshore resources provide service coverage in any time zone, with significant cost-savings.

Support services

Bridge your IT solutions and business operations.

We help businesses solve their support problems and drive continuous improvement.

Application support

Keep your systems, applications, and services healthy and available for the users that rely upon them.

Pre-go-live and hyper-care support

Integrate pre and post go-live application release support. Our support analysts provide real business scenarios and hands-on experience to ensure release quality and business continuity.

Business process automation

Automate high-volume, business-rules-driven, and repeatable processes. We’ll work with you and our engineers to ensure we’re fully supporting your business operations. Read more about Business Automation.

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Application end-user training

Upskill and empower your application end-users. We create the training materials, classes, and progressive roadmaps you need to maintain your team’s knowledge-base.

Deliver seamless customer experiences.

When your end-users report an incident or seek application support, we’ll be there.

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Application endpoints and log files are continuously checked to ensure they are working, and we send alerts to support teams when they aren’t.


We proactively maintain your platforms and systems with patch releases, bug fixes, and minor enhancements.

Incident response

We’ll respond to critical disruption and engage the right teams to bring the incident under control. 

Root cause analysis

We work collaboratively to identify the root cause whether the issue is caused by the supported application, data quality, or partner systems. 

Issue resolution

We take the corrective steps to resolve a application issues and restore production back to full functionality.

Knowledge base

Level up your design and engineering teams with scenario-based training that can be put to immediate use.

Dedication to excellence

“Thank you to this incredible team for your diligence to excellence, and hard work.”

Sr. Director, Business Solutions | Fortune 500 Company

Increase productivity and reliability with support services.

Experience. Quality. Delivery.

Get access to highly skilled technicians who manage your technology, allowing you to grow and run your company.


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Trusted and matured support services

Our support services will help you drive business success without sacrificing operational control.

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Performance management

  • Dedicated account and delivery management
  • Flexible capacity with competent team and stand-by resources
  • KPI metrics tracking and reporting
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SLA-driven model

  • Clearly defined response and resolution time based on incident severity
  • Regular status reports and findings to stakeholders
  • Status reviews at a cadence agreed upon by both parties

Excellent mindset of customer focus

“Superstars. Super-super-super strong ownership and customer focus. iSoftStone builds trusted relationships with business partners.”

Director, Supply Chain Solutions | Fortune 500 Company

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Drive your business operations with support services.

Partner with us to deliver unparalleled customer experience to your application end-users and take your success to the next level.

Talk with our support experts