Journey to intelligent automation starts with RPA
Robotic process automation (RPA) represents a strategic investment in intelligent automation (IA), combining RPA with machine learning (ML) and artificial intelligence (AI) to automate higher-order tasks that would otherwise require human perception and judgment. This journey to IA is a continuum that enables automations to evolve from a process- and rules-based approach, with structured and semi-structured data, to a data-driven approach with unstructured data. Essentially, we leverage ML and AI to automate activities and workflows by recognizing patterns in data and assigning accuracy ratings. In other words, we change from a deterministic approach, with minimal context, to a probabilistic approach with context of the particular domain.
According to Forrester Research, RPA has advanced from stage 1 (“Rule of 5”) to stage 2 (“Enhanced Digitization”) with the power of cognitive capabilities, including computer vision, natural language processing, sentiment analysis, etc. In stage 1 of RPA, defined by the Rule of 5, tasks are suitable for automation if less than 5 decisions are made, less than 5 applications are accessed, and less than 5 hundred clicks are required. Stage 2, on the other hand, includes data modeling and data sets (in addition to static data), and various cognitive technologies, from optical character recognition to computer vision, as well as machine learning.
While stage 1 is rule-based, and stage 2 is learning-based, advancing to stage 3 automations requires hypothesis-based reasoning. Stage 3 is the holy grail of intelligent automation. In the meantime, UiPath has expanded its RPA platform for 2020 to make AI real with improved cognitive capabilities.
Automate higher-order tasks (that would otherwise require human perception and judgment) by combining RPA with ML and AI. Initial phase will integrate cognitive technologies (speech recognition, natural language processing, computer vision). Examples: bot leveraging computer vision to “read” application user interfaces on virtual desktops, and chatbots leveraging natural language processing and speech-to-text capabilities.
Remember, the journey to intelligent automation starts with RPA!