Man and woman working outdoors over a laptop

Get premium customer experiences with VOC AI

As a VOC AI partner, we implement intelligent customer experience automation while unlocking valuable insights across e-commerce operations.

Connect with us

Smiling woman using an AI chatbot. Futuristic icons float around and above her phone.

Comprehensive AI-powered customer service and analytics platform.

VOC AI delivers an advanced solution that combines nuanced customer service automation with multi-layered CX analysis. The platform features a sophisticated AI chatbot that can be trained on your company-specific data, ensuring accurate and relevant responses while eliminating unnecessary friction.  
 
At iSoftStone, we utilize VOC AI to transform your customer service operations, enabling you to automate up to 80% of inquiries while gaining valuable market insights through powerful Voice of Customer (VOC) analysis tools.   

Our expertise.

As a VOC AI partner, we’re proud to deliver consulting and system integration services to enhance your customer engagements.

Strategy

We provide consulting services to help you identify opportunities for customer service automation and VOC analytics, developing an implementation approach that aligns with your business objectives.

Indicates accessibility features or services.

Implementation​

Our team supports all aspects of your VOC AI deployment including configuration, training data preparation, system integration, and dashboard customization to meet your specific requirements.

Represents areas of digital experiences or process oversight.

Integration​

We excel at connecting VOC AI with your existing customer service platforms. The solution’s omnichannel capabilities ensure consistent experiences across Zendesk, Intercom, Amazon, LiveChat, Shopify, Facebook, WhatsApp, TikTok, and more.

Cloud development or infrastructure; can also represent IOT.

Deployment​

We configure and launch your VOC AI solution with confidence, establishing monitoring protocols that allow continuous improvement based on real performance data and customer feedback.

A smiling customer service agent with a headset.

An experienced, trusted partner for CX transformation.

iSoftStone has a proven track record of implementing large-scale solutions and experiences for global customers. 

In addition to our VOC AI expertise and partnership, we bring our wide-ranging knowledge of e-commerce operations and customer data management. Our team is ready to help you boost customer satisfaction while simultaneously reducing operational costs.

Two coworkers talking next to a laptop.

Elevate and maximize.

Find out how iSoftStone can help you implement VOC AI for exceptional customer care. 

Connect with us