Case Studies

iSoftStone Builds Speech Enabled Application Management Portal

iSoftStone Builds Speech Enabled Application Management Portal

A communications technology provider had developed a full interactive voice response portal for providing services such as directory assistance.

The solution was deployed to several Fortune 500 customers. In 2007, the company was acquired with the intent to implement the text-to-speech and grammar recognition  intellectual property into mobile search & back-end server technologies.  As a result of the acquisition, they needed to identify a top tier vendor that was capable of taking over the ownership of the custom speech enabled applications that had been developed for the client base.

Delivering Real Results

iSoftStone built a dedicated outsourced delivery center to take  complete ownership of the architectural design, planning, and execution of enhancements for all of the applications. By moving to an Agile based delivery model, the iSoftStone team was able to reduce the release cycle time from quarterly releases to bi-weekly.

Ensuring A Smooth Transition

With the new functionality, improved scale and stability, the clients were able to  increase their customer renewal rates by more than 50%. In 2012, the portal assets were sold. iSoftStone was an integral partner in performing the technical mediation of the platform to ensure a smooth transition to the new engineering team.